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Effective Telemarketing Skills

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Dear friends,

The telephone is one of the most powerful business tools that you possess. Use it to 'serve' your customer. Creative telephone marketing will nurture and grow your relationships with your clients.

Are you convinced that telemarketing is an essential part of your business? Do you have what it takes to be an effective telemarketer? Does your team of telemarketers possess the following?

• Telemarketing skills
• Telemarketing personality
• Telephone readiness

If the answer is no, it is time for you to consider the effective skills for telemarketing course.

Telemarketing tends to be most strongly associated with thick skinned individuals hammering their way through a list in search of sales leads. It is actually a very broad term that applies to a multiplicity of both inbound and outbound telephone marketing. Generally a differing set of skills are required for inbound and outbound telemarketing. Telemarketing can form an integral part of a sales and marketing campaign, either as a tool for gathering the data that will be the foundation for your direct marketing approaches, as a follow up to other forms of direct marketing, or as an up-front weapon for identifying your best sales prospects.

What is this workshop all about?

This workshop is designed to help participants to develop effective skills of a telemarketer, to put into practice and been critiqued on new skills learned.

Why this workshop?

You will learn the 6 essentials skills that would tap your full potential in telephone marketing.

You will learn how to:

• Demonstrate positive attitude towards the role as a telemarketer
• Set daily goals
• Plan tele-calls effectively
• Manage time, work area, prospect list and information retrieval
• Make effective sale call and qualify customers
• Communicate & present products/solutions confidently

Course Leader

Sherry Ann has 17 years of corporate experience, a major part being in area of Training and Development with Public Bank Group and subsequently with KESDEE Corp. Inc., a US based e-learning solutions company as Regional Office Manager, in charge of Asia Pacific region.

In year 2003, she moved into a new business venture and began work as a training consultant in areas of Communication and Customer Relations Consultation.

Her practical experiences are in the area of management and human resources development. Having mastered local and American Management philosophy and business principles from various on the job training, functional responsibilities and training combined with her direct experience in teaching, she is an excellent trainer on critical skills and result orientated team work.

She regularly conducts workshops and seminars on business etiquette, business communication, customer service, selling games, telephone techniques, tele-marketing and presentation skills. Namely, she has conducted training for Panasonic Malaysia, Compumed, RTM Malaysia, Accenture, Allianz Life Insurance (M) Berhad, Maybank, Sunway University College, University Malaya, TCSS, Bell Business Systems Sdn Bhd and Tamico Systems Sdn Bhd. She is also fluent in Bahasa Melayu and has conducted bilingual training for Inno Biologics Sdn Bhd and TM Point. Sherry has also contributed to social programs for Centennial RYLA 2005, church youth camps and secondary schools.

She completed her B. Applied Science (honours) from University Sains Malaysia (USM) and Diploma in Education (distinction) from University of Malaya. She has also completed her Master in Instructional Technology (distinction) from University of Malaya. She is a certified Trainer from Singapore Institute of Management. She was also a regular contributor to Shoppers Magazine in the area of edutainment and currently is the editor of Online Asia Pacific.

Sherry has a commitment to touch, enrich, and transform the work ethic and perspectives of the middle level and operational staff as she firmly believes that these individuals need to take control of their lives and work to be truly happy and productive.

Who Should Attend

Sales & marketing managers, executives, tem-leaders, supervisors and anyone who would like to improve their telephone marketing skills.

Workshop Size

Registration is strictly to the first 25 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.

HRDF Claimable

This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.

Tax Deductibility

In all likelihood this seminar is tax deductible. Check with your accountant to be sure.

Workshop Investment $$

RM 990.00 per delegates. This includes all workshop materials. Lunch will be provided.

Early Bird Offer!!

If you register yourself EARLY, you will enjoy a discount of 5%. For more information, please refer to the registration form here.

Group Discount!!!

If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!

If you like what you have gone through so far, you may register yourself by downloading the full brochure here, and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who are looking for ways to improve their telemarketing skills, please forward this link to them.

Yours Sincerely,
ProInSales.com
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: pis@proinsales.com